Privacy Policy.

Direct Wealth Management Ltd (“we”, “our”, “us”) is authorised and regulated by the Financial Conduct Authority (FCA Registration No. 765903). This Privacy Notice explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and FCA requirements.

What Information We Collect

We collect personal data when you engage us for financial planning, investment advice, mortgage, or protection services. This may include:

  • Identification details (name, date of birth, address, contact details)
  • Financial information (income, expenditure, assets, liabilities)
  • Employment details
  • Health information, where relevant to the services provided
  • Information about your dependants or beneficiaries (you are responsible for providing them with this Privacy Notice)
  • Information collected via our website (cookies and analytics)

How We Collect Your Data

We collect data directly from you, from third parties (such as product providers, credit reference agencies, and anti-money laundering services), and through our website.

Lawful Bases for Processing

We will process your personal data where one or more of the following apply:

  • As a client contracted to receive ongoing financial advice services – to deliver the services you have engaged us for
  • To meet regulatory requirements, including FCA rules and anti-money laundering laws
  • For processing special category data (e.g., health) and for direct marketing
  • For managing our business, assessing the appropriateness of our services, meeting professional indemnity requirements, and retaining records for potential future claims

Special Category Data

Where we need to process sensitive personal data (such as health information), we will obtain your explicit consent, unless another legal basis applies under the UK GDPR.

Who We Share Your Data With

We may share your personal data with:

  • Product and platform providers
  • Compliance consultants
  • Accountants and legal advisers
  • IT and cloud service providers
  • Regulators, law enforcement, and fraud prevention agencies

All third parties are required to process your data in accordance with our instructions and maintain appropriate security.

International Transfers

If your data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as adequacy regulations, International Data Transfer Agreements (IDTAs), or Standard Contractual Clauses (SCCs).

Retention Periods

We retain your personal data in accordance with FCA and legal requirements:

  • Life policies, personal pension schemes, stakeholder pensions, DC occupational pensions – 5 years
  • All other cases – 3 years

We may retain data longer where necessary to defend against legal claims or meet professional indemnity requirements.

Your Rights

You have the right to:

  • Request access to your personal data (we will respond within 1 month)
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Request portability of your data
  • Withdraw consent where processing is based on consent

Requests should be made using the contact details below. We may need to verify your identity before fulfilling your request.

Marketing

We will only send you marketing communications where you have consented. You can withdraw consent at any time by contacting us.

Cookies

Our website uses cookies to improve user experience and analyse site usage. For more details, visit www.allaboutcookies.org.

Security Measures

We have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

How to Complain

If you are unhappy with how we process your data, you can contact the Information Commissioner’s Office (ICO):

ICO,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113

Website: www.ico.org.uk

Contact Us

Data Protection Officer,
Direct Wealth Management Ltd,
Riverside,
Mountbatten Way,
Congleton,
CW12 1DY

Email: admin@directwealthmanagement.com

Phone: 01792 966 860